As we wrapped up 2024, we reached out to our ForeseeHome AMD Monitoring Program patients to gain valuable insights through our annual Net Promoter Score (NPS) survey. Launched on December 11th, the survey remained open through the beginning of the new year, allowing patients to share their feedback and experiences with the program. We were pleased to see a survey completion rate of almost 60% of patients who are actively using ForeseeHome and have an email on file.
The results of the survey were very encouraging as patients gave us a score of 52—above 50 is considered “excellent”! This was also an improvement over last year’s score. The upward trend aligns with our commitment to providing patients with the best possible monitoring experience. In addition to the NPS single-question survey, we offered patients the opportunity to provide further feedback by answering additional questions. One-third of our respondents took advantage of this, sharing valuable insights that help us better understand their needs and expectations.
We also extended an invitation to all survey participants to speak directly with a member of our management team about their responses and overall experience. We were thrilled to connect with 13% of our survey participants through these meaningful discussions, further strengthening our relationship with the patients we serve.
Key Takeaways from the 2024 Survey
Surveys provide an excellent opportunity to learn more about the experiences of ForeseeHome patients, highlighting both strengths and areas for improvement. From this year’s results, we gathered several key insights:
- 81% of patients indicated that the most valuable aspect of the ForeseeHome program is its role in protecting their vision, complementing regular visits to their eye doctors.
- We received overwhelmingly positive feedback from patients who said using the ForeseeHome device is well worth their time and shared that the program provides them with invaluable peace of mind.
- A good percentage of patients expressed a desire for more feedback on their testing results and improved communication. We recognize the importance of keeping patients informed and engaged throughout their monitoring journey and will be looking for and working toward opportunities for improvement.
- Just over 15% of patients told us they routinely use the patient portal. This presents an opportunity for further education on the portal’s benefits and how it can enhance the patient experience.
All feedback is invaluable to help us refine our programs and ensure that we continue to meet the needs of our patients. We look forward to building on these insights and making 2025 an even better year for you, the ForeseeHome community.
We appreciate the time and effort patients took to participate in this survey. We will continue to conduct these surveys to ensure we have our finger on the pulse of your experiences, perceptions, and impressions of our monitoring program. In addition to our annual NPS survey, we ask for feedback at various points during your ForeseeHome journey, and we welcome feedback from you at any time.
Patients can always reach us via email at patientsupport@notalvision.com should you have a concern, experience, or idea you would like to share.
